If the fluff is not right
Sometimes a rescue does not go to plan. Find your situation below.
The box arrived damaged
Open your order at the partner store and choose the return or replacement option. They will arrange it under their returns policy.
Something is missing from the carrier
Check under the card insert first, since combs and collars like to hide there. If a part is truly missing, report it through your order at the partner store.
The fur still feels stiff after washing
Wash it once more in warm soapy water and rinse until the water is clear. Stubborn spots usually loosen on the second go. If it does not improve, contact the partner store through your order.
You changed your mind
Unopened pets can usually be returned within the partner store's return window. The exact terms are listed on your order page there.
Returns, refunds, replacements and warranty claims are all handled by the partner store where the order was placed. If you are not sure where to begin, write to contact@scruffaluvs.pages.dev and we will point you to the right page.